Your privacy matters to jilibo. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
Our Commitment to You
Six principles that guide how jilibo handles your personal data every single day.
Every piece of data you send to jilibo is protected with 256-bit SSL encryption in transit. Your personal details and payment information are never transmitted in plain text.
Jilibo does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within jilibo and its trusted service partners only.
You can request access to your data, ask for corrections, or request deletion at any time by contacting jilibo support. We respond to all data requests within 30 days.
Jilibo only collects data that is necessary to operate the platform, process payments, and comply with legal obligations. We do not collect data for the sake of it.
Jilibo retains your data only for as long as it is needed. Account data is held for the duration of your account plus any legally required retention period, then securely deleted.
In the unlikely event of a data breach that affects your personal information, jilibo will notify you promptly and take immediate steps to contain and investigate the incident.
Jilibo operates jilibo.vip, an online gaming platform serving players in Bangladesh. This Privacy Policy explains how jilibo collects, uses, stores, and protects the personal data of everyone who visits or uses the platform. It applies to the jilibo website, the jilibo mobile app, and all services offered through jilibo.
Jilibo takes privacy seriously — not because it is a legal requirement, but because players deserve to know exactly what happens to their information. This policy is written in plain language so that every player can understand it, regardless of their technical background.
By creating an account on jilibo or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you have questions about anything in this document, contact jilibo support at any time.
This policy should be read alongside jilibo's Terms and Conditions. Together, these two documents govern your relationship with jilibo and explain your rights and obligations as a player.
Jilibo collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what jilibo collects and why.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Provided during registration or KYC verification |
| Contact Data | Phone number, email address | Provided during registration |
| Payment Data | bKash/Nagad/Rocket account number, transaction IDs | Provided when making deposits or withdrawals |
| Usage Data | Pages visited, games played, bet history, session duration | Collected automatically via platform logs |
| Device Data | IP address, browser type, operating system, device model | Collected automatically when you access jilibo |
| Communication Data | Support chat transcripts, emails sent to jilibo | Collected when you contact jilibo support |
Jilibo does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
Payment Data Note: Jilibo does not store full payment credentials on its own servers. Payment processing is handled by trusted third-party providers. Jilibo only retains the transaction reference and the last few digits of the account number for record-keeping purposes.
Jilibo uses the data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.
Jilibo never uses your data to make fully automated decisions that have a significant legal or financial impact on you without human review. If an automated system flags your account for any reason, a member of the jilibo team will review the case before any action is taken.
Jilibo processes your personal data on one or more of the following legal grounds, depending on the purpose of the processing:
Jilibo does not sell your personal data. We share data only in the following limited circumstances, and only with parties who are bound by appropriate confidentiality and data protection obligations:
Important: Jilibo will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit consent.
Jilibo uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit jilibo.vip.
Jilibo uses the following types of cookies:
You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using jilibo, but some features may work less smoothly.
Jilibo retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods are as follows:
When data is no longer needed, jilibo deletes it securely using industry-standard data destruction methods. Backups containing your data are also purged within the standard backup rotation cycle.
As a jilibo player, you have the following rights over your personal data. To exercise any of these rights, contact jilibo support with your request. Jilibo will respond within 30 days.
Identity Verification: To protect your privacy, jilibo will verify your identity before processing any data rights request. This ensures that no one can access or delete your data by impersonating you.
Jilibo is strictly an adult platform. The service is not directed at anyone under the age of 18, and jilibo does not knowingly collect personal data from minors. Age verification is carried out during the registration process and again before the first withdrawal is processed.
If jilibo discovers that a player is under 18, the account will be suspended immediately, all transactions will be reviewed, and any winnings will be forfeited. If you believe a minor has created an account on jilibo, please contact support immediately so the account can be investigated and closed.
Jilibo implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These include:
While jilibo takes every reasonable precaution, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their jilibo account to add an extra layer of protection.
Jilibo's primary servers are located in secure data centres. In some cases, data may be processed by service providers located outside Bangladesh. When this happens, jilibo ensures that appropriate safeguards are in place to protect your data to the same standard as described in this policy.
Safeguards for international transfers include contractual clauses that require the receiving party to protect your data, and selection of service providers that operate under recognised data protection frameworks.
If you would like more information about the specific safeguards jilibo uses for international data transfers, contact the support team and we will provide details relevant to your query.
Jilibo may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised effective date at the top.
For significant changes that affect how jilibo uses your data, jilibo will notify you by email or through an in-platform notification before the changes take effect. Continued use of jilibo after the updated policy has been published constitutes acceptance of the new terms.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the jilibo team. We are available 24 hours a day, 7 days a week.
For data rights requests, please include your registered email address and a brief description of your request. Jilibo will acknowledge your request within 48 hours and provide a full response within 30 days.